Privacy policy

Privacy Policy

Last updated: 25 February 2026

Kampeerwinkel Roermond B.V. (hereinafter "we", "us" or "our") attaches great importance to the protection of your personal data. In this privacy policy we want to give you clear and transparent information about how we handle personal data. We do everything we can to safeguard your privacy and therefore handle personal data with care. In all cases we comply with the applicable laws and regulations, including the General Data Protection Regulation (GDPR).

1. Controller

Kampeerwinkel Roermond B.V. is responsible for the processing of personal data as described in this privacy policy.

  • Address: Roermond, Limburg, the Netherlands
  • Email: info@kwroermond.nl
  • Telephone: 0475 745 506

2. Which personal data do we collect?

We process the following personal data when you visit our webshop or place an order:

  • First name and surname
  • Address details (billing and shipping address)
  • Email address
  • Telephone number
  • Payment details
  • IP address
  • Order and purchase history
  • Browsing behaviour and interaction data on our website

3. Purposes of data processing

We process your personal data for the following purposes:

  • Processing and handling your order
  • Shipping your order
  • Handling your payment
  • Communication about your order or customer service (via Gorgias)
  • Improving our webshop and services
  • Carrying out marketing activities (including Google Ads)
  • Analysing website usage (via Google Analytics and Microsoft Clarity)
  • Complying with legal obligations

4. Cookies and tracking

Our webshop uses cookies and similar technologies. We use the following services:

Google Analytics

We use Google Analytics to gain insight into how visitors use our webshop. Google Analytics places a cookie on your device that tracks your browsing behaviour. We have concluded a data processing agreement with Google.

Google Ads

We use Google Ads to show relevant advertisements. Cookies are placed for this purpose to measure conversions and enable remarketing. You can opt out of personalised advertising via the settings of your Google account.

Microsoft Clarity

We use Microsoft Clarity to understand how users experience our website. Clarity records session data such as clicks, scrolling and mouse movements. No personally identifiable data is stored.

Gorgias

We use Gorgias for our customer service. When you contact us, your messages and the associated personal data (name, email address, order details) are processed in Gorgias so that we can help you as well as possible.

5. Retention period

We do not keep your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. Our retention period for personal data is a maximum of 7 years (in connection with the statutory tax retention obligation).

6. Sharing with third parties

We only share your personal data with third parties if this is necessary for the performance of our agreement with you or to comply with a legal obligation. This includes:

  • Delivery services (for shipping your order)
  • Payment providers (for handling payments)
  • Google (Analytics and Ads)
  • Microsoft (Clarity)
  • Gorgias (customer service)
  • Shopify (our e-commerce platform)

7. Your rights

You have the right to access, correct or delete your personal data. You also have the right to withdraw any consent you have given for the data processing or to object to the processing. You can send a request to info@kwroermond.nl.

8. Security

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. Our website uses an SSL certificate.

9. Changes

We reserve the right to make changes to this privacy policy. We recommend that you consult this privacy policy regularly.

10. Contact

If you have any questions about this privacy policy, please contact us:

  • Kampeerwinkel Roermond B.V.
  • Email: info@kwroermond.nl
  • Telephone: 0475 745 506