Terms of service

Terms and Conditions

Last updated: 25 February 2026

These Terms and Conditions apply to every offer made by Kampeerwinkel Roermond B.V. and to every distance contract concluded between the trader and the consumer.

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off period: the period within which the consumer can make use of their right of withdrawal.
  • Consumer: the natural person who is not acting in the course of a profession or business and who enters into a distance contract with the trader.
  • Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period.
  • Trader: the natural or legal person who offers products and/or services to consumers at a distance.
  • Distance contract: a contract whereby, within the framework of a system organised by the trader for the distance selling of products and/or services, exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract.

Article 2 - Identity of the trader

Kampeerwinkel Roermond B.V.

  • Email: info@kwroermond.nl
  • Telephone: 0475 745 506
  • Registered office: Roermond, Limburg, the Netherlands

Article 3 - Applicability

These terms and conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer. Before the distance contract is concluded, the text of these terms and conditions is made available to the consumer.

Article 4 - The offer

If an offer has a limited period of validity or is subject to conditions, this is expressly stated in the offer. The offer contains a complete and accurate description of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the trader.

Every offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer, including the price including taxes, any shipping costs, and the method of payment, delivery and performance.

Article 5 - The contract

The contract is concluded at the moment the consumer accepts the offer and meets the conditions attached to it. The trader will confirm receipt of the acceptance of the offer without delay by electronic means.

Article 6 - Right of withdrawal

When purchasing products, the consumer has the option to cancel the contract without giving reasons for a period of 14 working days. This cooling-off period starts on the day after the consumer receives the product.

During the cooling-off period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product.

Article 7 - Costs in the event of withdrawal

If the consumer makes use of their right of withdrawal, they will bear no more than the costs of returning the goods. If the consumer has paid an amount, the trader will refund this amount as soon as possible, but no later than within 14 days after withdrawal. The refund will be made via the same payment method used by the consumer.

If the product is damaged due to careless handling by the consumer, the consumer is liable for any reduction in the value of the product.

Article 8 - Exclusion of the right of withdrawal

The trader may exclude the consumer's right of withdrawal for products that have been made by the trader in accordance with the consumer's specifications, that are clearly personal in nature, that cannot be returned due to their nature, or that are liable to spoil or become outdated quickly.

Article 9 - The price

During the period of validity stated in the offer, the prices of the products offered will not be increased, except for price changes resulting from changes in VAT rates. The prices stated in the offer include VAT. All prices are subject to printing and typesetting errors.

Article 10 - Conformity and warranty

The trader guarantees that the products comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations in force on the date the contract was concluded.

Article 11 - Delivery and performance

The trader will exercise the greatest possible care when receiving and carrying out orders for products. The place of delivery is the address that the consumer has made known to the company. The company will carry out accepted orders with due speed, but no later than within 30 days, unless the consumer has agreed to a longer delivery period.

Delivery times: the Netherlands 1-2 working days, Belgium 2-3 working days, Germany/Luxembourg/France 2-3 working days.

Article 12 - Continuing performance contracts

A contract entered into for a fixed period may not be tacitly extended or renewed for a fixed period. The consumer may terminate the contract at any time with a notice period of no more than one month.

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period. The consumer is obliged to report any inaccuracies in the payment details provided or stated to the trader without delay.

Article 14 - Complaints procedure

The trader has a sufficiently publicised complaints procedure and handles complaints in accordance with this procedure. Complaints about the performance of the contract must be submitted to the trader, fully and clearly described, within 2 months after the consumer has discovered the defects. Complaints submitted to the trader will be answered within a period of 14 days.

Article 15 - Disputes

Contracts between the trader and the consumer to which these terms and conditions apply are governed exclusively by Dutch law.

Article 16 - Additional or deviating provisions

Provisions that are additional to or deviate from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them in an accessible manner on a durable data carrier.

Contact

Kampeerwinkel Roermond B.V.
Email: info@kwroermond.nl
Telephone: 0475 745 506